Domaine de la Chapelle de Vâtre
Privacy Notice
Domaine de la Chapelle de Vâtre (Vâtre) is a vineyard and accommodation business with operations in France and The United Kingdom. We are committed to safeguarding the privacy of our customers and website visitors; this policy sets out how we will treat your personal information.
Introduction
This notice refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.
The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.
Personal Data
Vâtre uses the information collected from you to provide quotations, make telephone contact and to email you marketing information which we believe may be of interest to you. In you making initial consent to marketing contact from Vâtre we shall maintain a marketing dialogue with you until you either opt out (which you can do at any stage) or we decide to desist in promoting our services. Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website.
We use Google Analytics and Squarespace Analytics to monitor visitors to our website. These tools generate statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html. Vâtre does not store this information.
Any information Vâtre holds about you and your business encompasses all the details we hold about you and any sales transactions including any third-party information we have obtained about you from public sources and our own suppliers such as credit referencing agencies.
We will only collect the information needed so that it can provide you with marketing sales services. We do not sell or broker your data.
Legal basis for processing personal data
In order for us to process personal data we must have a lawful purpose for doing so. This is outlined below.
Legitimate interests
When you provide your personal details to us we only use your information for our legitimate business interests. Before doing this, we will carefully consider and balance any potential impact on you and your rights. The following are some examples of when and why we would use this approach.
· Direct Marketing: We will send occasional direct marketing by email. We will also make sure our direct marketing is relevant for you and where possible tailored to your interests.
· Ordering online: In order for us to process an order, payment details are taken and contact information collected, such as name, address, telephone number, and email address.
· Your best interest: Processing your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure.
· Analytics: To process your personal information for the purposes of customer analysis, assessment, profiling and direct marketing, on an aggregated basis, to help us with our activities and to provide you with the most relevant information as long as this does not harm any of your rights and interests.
· Research: To determine the effectiveness of promotional campaigns and advertising and to develop our products, services, systems and relationships with you.
· Consent: We also rely on consent for lawful processing where we have no legitimate interest. An example of this may be when you sign up to receiving marketing through our website. Every marketing email we send gives you the opportunity to withdraw consent by unsubscribing.
Disclosure
We do not broker or pass on information gained from your engagement with us without your consent. However, we may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. We may also enforce our Terms and Conditions, including investigating potential violations of our Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of Vâtre, our clients and/or the wider community.
Retention Policy
We will process personal data during the duration of any contract and will continue to store only the personal data needed for five years after the contract has expired to meet any legal obligations. After five years any personal data not needed will be deleted.
Data storage
Data is held in France and The United Kingdom using different servers. Vâtre does not store personal data outside the EEA.
Your rights as a data subject
At any point whilst Vâtre is in possession of or processing your personal data, all data subjects have the following rights:
· Right of access - you have the right to request a copy of the information that we hold about you.
· Right of rectification - you have a right to correct data that we hold about you that is inaccurate or incomplete.
· Right to be forgotten - in certain circumstances you can ask for the data we hold about you to be erased from our records.
· Right to restriction of processing - where certain conditions apply you have a right to restrict the processing.
· Right of portability - you have the right to have the data we hold about you transferred to another organisation.
· Right to object - you have the right to object to certain types of processing such as direct marketing.
· Right to object to automated processing, including profiling - you also have the right not to be subject to the legal effects of automated processing or profiling.
In the event that Vâtre refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.
Vâtre, at your request, can confirm what information it holds about you and how it is processed
You can request the following information:
· Contact details of the data protection officer, where applicable.
· The purpose of the processing as well as the legal basis for processing.
· The categories of personal data collected, stored and processed.
· Recipient(s) or categories of recipients that the data is/will be disclosed to.
· How long the data will be stored.
· Details of your rights to correct, erase, restrict or object to such processing.
· Information about your right to withdraw consent at any time.
· How to lodge a complaint with the supervisory authority (Data Protection Regulator).
· Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
· The source of personal data if it wasn't collected directly from you.
To access what personal data is held, identification will be required:
· We will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, driving license, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Vatre is dissatisfied with the quality, further information may be sought before personal data can be released.
· All requests should be made to contact@vatre.com, by writing to us at the address below or by telephoning +33 474 04 43 57.
Complaints
In the event that you wish to make a complaint about how your personal data is being processed by Vâtre you have the right to complain to us. If you do not get a response within 30 days you can complain to the Data Protection Regulator.
Contact details:
Data Protection Officer,
Domaine de la Chapelle de Vâtre,
Le Bourbon,
69840 Jullié,
France
CNIL
Commission Nationale de l'Informatique et des Libertés,
3 Place de Fontenay,
75334 Paris Cedex 07
France
Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire SK9 5AF
United Kingdom
March 2019.